PRIVACY Policy

PRIVACY POLICY FLORENTIA LIVING

This Privacy Policy applies to guests with a lease/reservation of rooms in the property in Florence, situated in Viale della Toscana 10. Customers or prospective customers (Clients) with a hostel accommodation contract for rooms. It may undergo changes and/or updates that will ensure, in any case, the full protection of your rights.

The data controller for Clients is CDS Novoli Firenze S.r.l. con sede legale Via dell’Industria 36, 25030 Erbusco (BS).

1. What personal data will be processed? The Data Controllers will process the following data, provided directly. by Clients (the Data): (i) Full Name, (ii) Place and Date of Birth, (iii) Tax Identification Number, (iv) reservation Data (phone number, email), (v) ID/Passport, (vi) Visa/Stay Permit, (vii) Data needed to make payments, (viii) Video Surveillance Images.
2. For what purposes will your Data be processed and based on what legal grounds? The provision of Data is optional, but failure to provide it would not allow Data Controllers to fulfil all or part of their legal and contractual obligations.

A)

Kind of Processing: Contract Management with the Data Controller

Purposes: Manage and execute the lease accommodation contract for a bed space.

Legal Grounds (EU Regulation 2016/679 - GDPR): Need to execute contractual and/or pre-contractual measures.

Retention Period: The time required to fulfil contractual and legal obligations.

B)

Kind of Processing: Fulfilling legal obligations.

Purposes: To fulfil the Data Controller's legal obligations for its activities (e.g., in administrative, accounting, tax or public safety matters).

Legal Grounds (EU Regulation 2016/679 - GDPR): Fulfilling a legal obligation.

Retention Period: The time required to fulfil legal obligations.

C)

Kind of Processing: Protection of a right.

Purposes: To ascertain, exercise or defend a right of the Data Controller, including in court

Legal Grounds (EU Regulation 2016/679 - GDPR): Fulfilling a legal obligation

Retention Period: Legitimate interest of the Data Controller.

D)

Kind of Processing: Video surveillance

Purposes: Dealing with images for the purpose of protecting people, property and corporate assets.

Legal Grounds (EU Regulation 2016/679 - GDPR): Legitimate interest of the Data Controller.

Retention Period: 24 hours or the time determined by the judicial police or the judicial authority.

3. To whom will your Data be disclosed? Your Data will be collected and processed on behalf of the Data Controllers by CRM Micro Living Services Italy S.r.l. (CRM}, which operates 54 and If Santo. For this purpose, CRM has been appointed as a data processor pursuant to Article 28 GDPR.

Your Data may be disclosed to other third parties, including: (i) service providers (e.g., IT service providers), (ii) consultants of the Data Controllers with reference to legal, tax, social security, accounting, organizational aspects, (iii) other external parties where there is a legal obligation or power to do so (e.g., public safety obligations), (iv) police bodies or other public authorities in case of explicit and legitimate orders. Upon written. request, the Data Controllers will provide a list of such parties.

The Data processed on our behalf by CRM may be transferred to the United Kingdom under the adequacy decision. adopted by the European Commission on 28/06/2021.

4. What rights can you exercise? At any time, you can exercise your rights under Articles 15 to 22 of the GDPR: the right to request access to, rectification or deletion of Data, restriction of processing, and to oppose its use by Data Controllers, as well as the right to request delivery of some Data, and to withdraw consent in relation to all processing requiring consent.

You may exercise the above rights by writing to cdsnovoli@legalmail.it . You may also send a request to CRM by writing an email to GDPR@beyoo.it  who will immediately forward it to the appropriate Data Controller in relation to your request. Any complaints may be filed with the Data Protection Authority (https://www.garanteprivacy.it/i-miei -diritti).

Terms & Conditions

CDS Novoli Firenze Srl, private company having its office registered in Via dell'Industira 36, 25030 Erbusco (BS) Italy, is the owner of the brand Florentia Living located in Viale della Toscana 10, Florence, Italy.

Article 1: Definitions

Booking and Stay: the act or acts with which a Hostel Stay is reserved at Florentia Living.

Booking Confirmation: the confirmation with an overview of the Booking, which is sent to the Customer after the booking.

Booking Price: the total cost based on the Booking Confirmation.

Customer: the party making a Booking with Florentia Living.

Long-Term Booking: a booking with Florentia Living can be made for max 28 nights. Longer bookings require a different procedure, to be established directly with our offices via e-mail to. florentia living@beyoo.it.

Non-Refundable Booking: a booking with Florentia Living as described on each booking platform can be cancelled only on the condition that the full Booking Price remains payable to CDS Novoli Firenze.

No-Show: not making use of any stay offered to a Customer under a booking, without cancellation.

Fully Flexible Booking: a Booking with Florentia Living as set out on each booking platform can be cancelled on certain conditions without owing the full Booking Price.

Article 2: Scope

These general terms and conditions apply to all the existing and future legal relationships between CDS Novoli Firenze SrL and the Customer. By making a Booking, the Customer acknowledges that these general terms and conditions apply to that Booking.

Article 3: Bookings

By making a Booking, an agreement for a Stay and additional services is formed between the Customer and Florentia Living. The Booking Confirmation shall serve as proof of the existence and content of the Booking and of the Booking Price.

Bookings are subject to availability of the accommodation(s) concerned on the agreed date. If the accommodation concerned is not available because the accommodation is not ready, because the previous Customer has not timely left the accommodation or because there is any other situation causing the accommodation to be unavailable, including force majeure on the part of Florentia Living, the Booking will be suspended for a reasonable period of time – unless Florentia Living has another accommodation available – until the accommodation concerned becomes available. In such case CDS Novoli Firenze SrL shall not be obliged to pay any compensation to the Customer.

All rates stated online or comunicated directly via phone/e-mail are exclusive of VAT, are subject to variation and may be subject to a minimum period of stay. No rights can be derived from the rates and descriptions of the accommodation outside the Booking Confirmation. The city tax of €4 per person per night ( for the first 7 nights ) is not included in the booking rate.

Article 4: Check-in / Check-out

The minimum age to check-in is 18. Our hostel has a 24-hour reception. Check-ins are possible from 03:00 p.m. (GMT +1) onwards on the first day of the agreed period of stay. When checking in, the Customer will be provided with the key card, among other things. Check-out shall take place on the last day of the agreed period of stay prior to 11:00 a.m. (GMT +1). When checking out, the Customer must return the key card, among other things.

In case of a No-Show by the end of the first day of booking, Florentia Living shall be entitled to deny the Customer use of the accommodation in order to allow third parties use of it, in which case the Booking Price shall remain payable by the Customer.

Article 5: Deposit

When the Customer checks in, an authorisation can be made on their credit card for the amount of the deposit agreed in the Booking. Florentia Living may collect the deposit at any time.

After the collection Florentia Living shall only be required to refund the deposit when after the period of stay it is satisfactorily proven that the Customer has complied with all obligations arising from the Booking and these general terms and conditions. Florentia Living may offset any outstanding claim against the Customer with the deposit. In case of a refund the Customer shall not be entitled to receive any interest or exchange rate differences.

Article 6: Obligations on the part of Florentia Living

Florentia Living is required to make available to the Customer the accommodation as set out in the Booking Confirmation during the agreed period of stay, except in the cases mentioned in article 3(2) in combination with 3(3) and article 4(2) in combination with article 5(2) or if the Customer fails to meet all or part of their obligations to Florentia Living pursuant to the Booking or these terms and conditions or in any other case of force majeure on the part of Florentia Living.

Article 7: Obligations on the part of the Customer

The Customer is required to timely move into the accommodation in agreement with article 4/article 5.

The Customer is required to use the accommodation in agreement with the Booking and these general terms and conditions during the agreed period of stay.

As per Italian law, it is obligatory to verify customer's identity (via passport, ID card, or driver’s license) upon arrival for safety reasons. All related data safely stored and destructed in accordance with GDPR regulations.

The Customer is required to use the accommodation with due care. This in any event means that the Customer must: keep the accommodation in a hygienic state, clean, safe and undamaged; immediately report any damage with an urgent nature (leaks, situations presenting a risk of fire, etc.) to Florentia Living, failing to do so will result in liability of the Customer for consequential damages.

The Customer is required to leave the accommodation at the end of their period of stay in conformity with art. 4/art. 5, failing to do so will result in the Customer’s liability for any resulting damages.

Any belongings of the Customer left after the accommodation has been rendered shall be deemed to have been abandoned.

The Customer may not make (minor) changes to the accommodation, affixing stickers, etc.

The Customer is required to allow Florentia Living access to the accommodation in order to to check the state of the accommodation (for purposes including its future use) and/or to carry out repairs and/or to manage such repairs (for purposes including the continued compliance with fire safety requirements).

Florentia Living shall carry out any such repairs, if possible, on working days between 9:00 a.m. and 05:00 p.m. If the Customer leaves the accommodation (for a longer period of time), the Customer shall ensure that Florentia Living's staff is able to enter the accommodation.

It is prohibited for the Customer to cause any nuisance to other Customers/third parties (which in any event includes playing a musical instrument and/or using (loud) audio media after 10:00 p.m. (GMT +1)).

The Customer may not keep domestic animals or smoke in the entire accomodatin , except dedicated smoking area inside the courtyard. The use and possession of drugs, including marihuana (also on the balconies and in the garden) is strictly prohibited and will result in a fine as per Italian Law.

Upon violation the use of the accommodation will be denied to the Customer, in which case the Customer shall not be entitled to any compensation, Florentia Living shall retain its claims under the Booking and these general terms and conditions and the Customer shall compensate Florentia Living for the damage suffered as a result of such violation.

The Customer agrees to the recording and/or storage of camera images for safety purposes in the general areas of Florentia Living. The Customer may not allow one or more third parties to stay the night in the accommodation, except with Florentia Living (written) consent.

The Customer must be the holder of the credit card on the Booking and must present the credit card for verification purposes, failure to do so may cause Florentia Living to refuse access to the accommodation until sufficient security for payment is offered, without the Customer being entitled to a refund of the Booking Price. If the rightful owner cannot be present at check-in, timely notification must be given to Florentia Living.

Article 8: Cancellation

A Booking with Florentia Living can only be cancelled by the Customer via e-mail sent to: florentialiving@beyoo.it or directly through the web portal where the booking was originaly made and under the following conditions:

* in case of cancellation of a Non-Refundable Booking the Customer shall owe 100% of the Booking Price to Florentia Living.

* in case of cancellation up to 48 hours before the start of the stay (based on check-in time 3 p.m.) of a Fully Flexible Booking , the Customer shall not owe any cancellation fee to Florentia Living. In case of cancellation within 48 hours before the start of the stay (based on check-in time 3 p.m.) 100% of the Booking Price shall be payable to Florentia Living.

Article 9: Payment

All payments to Florentia Living shall be made by credit card in euros and, furthermore, subject to the following conditions:

* In case of a Non-Refundable Booking Florentia Living may charge the Customer’s credit card and collect the Booking Price at any time;

* In case of a Fully Flexible Booking, Florentia Living may charge the Customer’s credit card at any time. Florentia Living may subsequently collect the Booking Price if the Booking can no longer be cancelled free of charge by the Customer.

Article 10: House rules

During the stay the Customer is required to comply with Florentia Living house rules, which will be made available upon arrival and can be found at the Hostel's front office desk.

Article 11: Transferability

It shall be prohibited for the Customer to transfer the Booking (or rights and obligations arising from it) to a third party (including an assignment and the creation of a right of pledge) or to allow third parties to use the accommodation otherwise, including sub-letting.

Article 12: Liability

Florentia Living shall be liable to the Customer only to the extent that this liability is covered under CDS Novoli Firenze Srl insurance. In no event will Florentia Living be liable for:

damage to the Customer’s belongings caused by theft, damage, destruction, burglary or otherwise. The Customer himself must arrange for adequate insurance for all these events;

personal injury suffered by the Customer; damage caused by spam, viruses, spyware and/or any other malware that can be distributed via the electronic channels/facilities used and made available by CDS Novoli Firenze SrL. the incorrect statement of rates and/or descriptions of the accommodations outside the Booking Confirmation; a delay of the Booking as set out in article 3(2).

Article 13: Dissolution

Florentia Living shall be entitled to dissolve the agreement with the Customer and to revoke the Booking, regardless of whether the agreement has already been wholly or partly performed, without any prior notice, in case of: bankruptcy, seriously diminished creditworthiness or the death of the Customer or the appointment of an administrator for the Customer; the Customer’s failure to perform any obligation arising from the agreement or Florentia Living house rules; the discontinuation of the use of the accommodation by the Customer; the provision of false or misleading personal data by or on behalf of the Customer.

If the Booking is revoked on one of the above-mentioned grounds, Florentia Living shall not be required to pay any compensation and the total Booking Price shall remain payable to Florentia Living by the Customer.

Article 14: Penalty clause

In case of the Customer’s failure to meet any obligation under the agreement with Florentia Living, the Customer shall forfeit a penalty of €250 per incident per day for every day such non-performance continues, which penalty may be offset against the deposit.

Article 15: Registration

By making a Booking the Customer grants Florentia Living unconditional and irrevocable permission to arrange for their registration from the Italian Basic Registration of Persons at the check-in.

Article 16: Choice of forum, applicable law

Any disputes that may arise shall be exclusively governed by the District Court of Florence. The legal relationship between CDS Novoli Firenze SrL and the Customer shall be exclusively governed by Italian law.

Article 17: Booking Confirmation and Communication Consent

By making a booking with Florentia Living, the guest acknowledges and agrees to the following terms and conditions related to email communication.

1. Consent to Receive Emails: The guest acknowledges and gives their explicit consent to receive emails from Florentia Living for the purpose of communication and information related to the booking, stay, and other hotel-related matters. These emails may include, but are not limited to, booking confirmations, updates, reminders, special offers, promotions, feedback requests, and other relevant information.
2. Scope of Emails: The emails sent by Florentia Living may contain information pertaining to the guest’s booking, reservation details, check-in and check-out procedures, amenities, services, facilities, policies, local attractions, events, and any other information that may be deemed relevant to the guest’s stay.
3. Communication Channels: Florentia Living may use the email address provided by the guest during the booking process or any other email address provided by the guest subsequently for the purpose of communication. The guest is responsible for providing a valid and accessible email address. Florentia Living shall not be held liable for any consequences arising from the guest’s failure to provide an accurate or accessible email address.
4. Opting Out: The guest has the right to unsubscribe or opt out of receiving promotional and marketing emails from Florentia Living at any time by following the instructions provided within the email or by contacting Florentia Living via mail: florentialiving@beyoo.it . However, the guest acknowledges that opting out may result in missing important updates and information related to their booking and stay.
5. Confidentiality and Third-Party Disclosure: Florentia Living respects the privacy of its guests and ensures that any personal information shared via email will be treated in accordance with applicable privacy laws and regulations. Florentia Living will not disclose or sell guest information to third parties without the guest’s explicit consent, except as required by law or as necessary for the provision of hotel services.
6. Email Security: While Florentia Living takes reasonable measures to ensure the security of its email communications, the guest acknowledges that email is not a completely secure method of communication. The guest agrees to assume any risks associated with the transmission of personal or sensitive information via email and releases Florentia Living from any liability arising from such transmission.
7. Modifications to Communication Consent: Florentia Living reserves the right to modify or update this communication consent agreement at any time. Continued use of Florentia Living services after any modifications constitutes the guest’s acceptance of the revised terms.

Article 18: Representation Disclaimer

Florentia Living endeavors to provide accurate depictions of room/apartment types on its official website and third-party platforms. It is important for guests to understand that the images, floorplans, and descriptions are purely illustrative. They serve as a general representation and are not intended to confer any specific rights to guests. No rights can be derived from these representations.

Article 19: Prohibition of Sex Trafficking

Florentia Living strictly prohibits any form of sex trafficking within its premises. Should any instances of sex trafficking be discovered, they will be promptly reported to the appropriate law enforcement authorities. We are committed to maintaining a safe and secure environment for all our guests and will take decisive action against any individuals involved in such illegal activities.

By making a booking with Florentia Living, the guest affirms that they have read, understood, and agreed to the terms and conditions outlined in this Booking Confirmation and Communication Consent.